Terms & Conditions

Your Acceptance of These Terms of Use

These Terms of Use govern all users of East Appalachian Electric, LLC’s online and mobile website. By accessing this Site, you agree to these Terms; if not, please do not use the Site.

 Privacy Policy

By using this Site, you agree to both our Terms of Use and Privacy Policy. Please review our Privacy Policy before proceeding; all information you provide will be handled accordingly. If these Terms conflict with the Privacy Policy, these Terms prevail. You confirm that you are at least 18 years old, an emancipated minor, or have legal guardian consent, and are competent to accept and comply with these Terms. The Site is not intended for anyone under 18, and you must be at least 18 years old to use it.

Consent

If you use a special feature on this Site, you may need to agree to specific terms by actions like checking a box or clicking “I agree.” These “click” agreements override these Terms of Use only for the features they cover.

This Site and Its Content

This Site as well as, All Content and intellectual property rights there-in are owned by East Appalachian Electric, LLC and its affiliates or the material is included with the permission of the rights owner and is protected pursuant to applicable copyright and trademark laws.

Except as otherwise provided herein, none of this Content may be  republished, displayed, reproduced, displayed, posted, modified,  or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, or recording.

Logos

All product and service names, graphics, icons, trademarks, design marks, and logos on this site are trademarks unless noted otherwise. Other trademarks and related materials belong to their respective owners. You may not use East Appalachian Electric's material or logos without written permission. Unauthorized use or misuse of any company names, logos, or marks here is strictly prohibited.

Your Access

EAE (East Appalachian Electric) allows you to use the Site for personal, noncommercial purposes as long as you comply with these Terms of Use and only use the Site lawfully.

User Content Posted Through This Site

You are solely responsible for any User Content (UC) you post. (EAE) is not liable for UC and you may be held personally responsible for content that is defamatory, obscene, or in violation of these Terms, confidentiality obligations, or others' rights. You warrant that you have all rights, licenses, and permissions for your UC, including consent from identifiable individuals.

We do not monitor or guarantee any UC on this Site, nor are we responsible for its truthfulness, suitability, or quality. By using this Site, you may encounter objectionable UC; we are not liable for any resulting loss or damage.

Your Feedback

Although we do not claim ownership of User-Generated Content you post using this Site, the Feedback you provide to us through this Site will be and remain our exclusive property. Your submission of Feedback will constitute an assignment to us of all worldwide rights, title, and interests in your Feedback, including all copyrights and other intellectual property rights in your Feedback.

We will be entitled to reduce to practice, exploit, make, use, copy, disclose, display or perform publicly, distribute, improve, and modify any Feedback you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any Feedback that you do not wish to assign to us.

Your Obligations

By using this Site, users agree to provide personal information that is true, accurate, current, and complete, and to update such information as necessary. If an account is created on this Site, it must remain personal, and usernames and passwords cannot be shared with others. Users may not access another person’s account without authorization. Users are responsible for maintaining the confidentiality of their username and password and for all activities that occur under those credentials, whether such use is authorized or not.

If there is reason to believe that a password has been compromised, users should change it immediately. Any apparent breaches of security, including loss, theft, or unauthorized disclosure or use of login details, should be reported promptly using the contact information provided below. Users may be held liable for losses resulting from unauthorized account use.

The Site must be used in accordance with all applicable rules and regulations. Uploading or transmitting computer viruses, trojan horses, worms, or other items intended to interfere with normal computer operations is prohibited. Unauthorized modification, tampering, alteration of information, or interference with Site accessibility is strictly forbidden. Disassembling, decompiling, copying, reverse-engineering, or creating derivative works based on the Site or its Content is not permitted. The use of unauthorized technology or automated systems to access online services or extract Content from the Site is prohibited, as is attempting to gain unauthorized access, impair, disable, or overload the Site. All rights and remedies are reserved.

Disclaimers

We do not make any representations or warranties regarding this site, its content, or any products or services offered or promoted through this platform. The site and all of its content, including user-generated material, are provided on an "as is," "as available" basis without any express or implied representations or warranties. To the fullest extent permitted by law, EAE, its affiliates, service providers, and licensors expressly disclaim all representations and warranties, whether express, implied, statutory, customary, arising from course of dealing or performance, or otherwise, with respect to this site, its contents, and all products and services available here.

Without limiting the above, EAE, its affiliates, service providers, and licensors specifically disclaim all representations and warranties concerning: (a) title, non-infringement, merchantability, and fitness for a particular purpose; (b) any security-related issues associated with the site; (c) the accuracy, completeness, or timeliness of the content; (d) uninterrupted or error-free operation of the site, or freedom from mistakes or inaccuracies; (e) personal injury or property damage resulting from the use of or access to the site; and (f) unauthorized access to or use of this site, our servers, or any personal data we may store.

We do not warrant that the site, its servers, or transmissions sent from us or through this platform will be free from harmful components, including viruses. EAE does not endorse and assumes no responsibility for statements, advice, or opinions expressed by anyone other than authorized Neighborly spokespersons. Any statements, advice, or opinions contained in user-generated content are solely those of the respective users and do not reflect the views of East Appalachian Electric.

Additionally, we do not guarantee against the deletion, misdelivery, or failure to store communications, personalized settings, or other data. You acknowledge and agree that our shareholders, parent companies, affiliates, owners, officers, directors, employees, and representatives benefit from these disclaimers.

Certain jurisdictions may not allow the exclusion of specific warranties; therefore, some or all provisions of this disclaimer may not apply to you. By using this site, you agree that you do so at your own risk.

Limitation of Liability

To the extent permitted by law, we and our affiliates disclaim liability for any losses or expenses—including direct, indirect, or consequential damages—arising from your use of this site, even if advised of such possibilities. You are responsible for backing up data and protecting against viruses. This limitation applies regardless of the legal basis. If any part is found invalid, our total liability will not exceed $10.00.

Your legal rights may vary, as some jurisdictions limit or prohibit these exclusions. Where allowed, these terms apply to the fullest extent permitted. Your statutory consumer rights remain unaffected, and liability for fraudulent misrepresentation is not excluded.

Links to Third-Party Websites

This Site may link to third-party websites, such as social media or vendor pages, which we do not control or endorse. We are not responsible for the content, services, or products on these sites, and EAE is not liable for any damage or loss related to their use. Your use of third-party websites is governed by their own terms and policies, not these Terms of Use.

Modification and Discontinuation

We may change, suspend, or discontinue this Site and its contents at any time without notice. You agree we are not liable to you or any third party for these actions.

Waiver

Not enforcing any provision or right in these Terms of Use does not mean we waive it. Waivers must be written. Unless explicitly stated, a waiver of one breach or provision does not waive future breaches or provisions.

Severability

If a court finds any part of these Terms of Use unlawful, that part will be revised as needed to meet its original intent within the law, and all other terms will stay effective.

Governing Law, Jurisdiction, and Venue

These Terms of Use are governed by Tennessee law. All related actions must be brought exclusively in state or federal court in Greeneville, TN, and you consent to their jurisdiction. We may also initiate proceedings in any jurisdiction if we believe these Terms are being infringed.

Indemnity

You agree to indemnify, defend, and hold harmless EAE and its affiliates, including their officers, agents, partners, and employees, from any loss, liability, claim, or demand (including reasonable attorneys’ fees) arising from your use of this Site in violation of the Terms of Use, any breach of your representations and warranties, or if content you post causes us to be liable to others.

By installing a third-party application, you authorize it to act on your behalf and share information communicated with EAE. EAE will transmit this information through the third-party application over the internet and is not responsible for any disclosure, misuse, or dissemination of your information through such applications.

Terms Subject to Change

These Terms of Use are effective as of the date above. EAE may update them at any time in line with relevant laws, with changes taking effect when posted on this Site. By continuing to use the Site after updates, you agree to the new terms. If you do not accept these Terms, do not use the Site. You cannot transfer your rights under these Terms; EAE can assign theirs without notice.

Entire Agreement

These Terms of Use, along with our Privacy Policy and any applicable Privacy Notices or click-through agreements, set forth the full agreement between you and EAE regarding this Site. They replace all prior communications, negotiations, and agreements—whether oral, written, or electronic—concerning your use of this Site.

Definitions

“Content” includes all software, code, text, images, graphics, audio, video, User-Generated Content, and Feedback on this Site.

“EAE,” “we,” “us,” and “our” refer to East Appalachian Electric.

“Feedback” means any content you post about improving this Site or its offerings.

“Including” means “including, but not limited to.”

“Site” is any online or mobile website owned or operated by East Appalachian Electric or its affiliates where these Terms of Use appear.

“User-GeneratedContent” or “UC” refers to any content you publicly post or share through the Site’s social features that is not Feedback.